FAQ
order
please see below for the most commonly asked questions relating to orders. if your question is not answered below, please contact https://freeglory.com/pages/contact-us
orders placed on freeglory.com
if you have questions or are experiencing an issue with an order placed on www.freeglory.com,please contact our u.s. customer care at [email protected]
can i place my order over the phone?
unfortunately, this is not available for online or in store purchases.
can i add, change or delete an item in my order after it’s completed?
we begin processing your order as soon as it's placed so that we can get it to you as quickly as possible. because of this, we cannot cancel orders after they've been placed. if you would like to change your order after it has been received, we offer free returns, within the terms of our https://freeglory.com/pages/warranty-return-policy
what are the shipping costs?
Free shipping over $59.
The shipping fee is $6.99.
When Will My Order Ship?
Orders are usually processed and shipped within 3-7 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. iTrendGear reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
* Cosmetics, Lingerie and underwear/shapewear are final sale for hygienic reasons.
What Methods of Payment Do You Accept?
We accept Paypal, We will Add Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)
Need additional help? You can contact us here.
E-mail us at [email protected] and we will do our best to get back to you as soon as possible! If you have already placed an order with us, please include your order number in your email.
Please note: Our over the phone customer service is currently only available in English.